![]() as Netflix is the only one I have, and how much effort does it take to simply hit the home button, and then a pay channel? Like having no numerical means of navigation, those pay channels buttons that are a huge waste of space (esp. I also run into nagging issues with my voice remote, the voice works very sporadically, sometimes requiring having to say the channel over 10 times, or having to turn the TV off, and then on again, a couple time, or taking batteries out, and repairing, etc, etc.īut that, to me, aren't the biggest issues, which are the counter-intuitive & aggravating set up of the devices. I don't know how many issues on this one never get any further than an employee asking people to send them a list of details, then never getting back, much less, resolving anything. Not every or even most users go to user forums, especially those who have, and realize how slim the likelihood is of ever finding actual solutions. There are some really good network folks that frequent this forum, and can provide excellent guidance in resolving network Of course, the numbers of people complaining about remote device issues in this group are a tiny fraction of users, but just as all those having no problems are underrepresented, so too, those with issues. To start this, what device do you have? What band (2.4 GHz, 5 GHz, both) does your network use? What channel on the band? The solution to such an issue is to troubleshoot network connectivity. If connectivity drops, the remote has to work harder to restore it. The remote uses the same band and channel your device uses to connect to the network. Those WiFi Direct devices can work overtime if network connectivity drops. The model number would have told me, so I'm guessing here. I'm going to assume it's a device using a Voice Remote, Enhanced Voice Remote, or Voice Remote Pro. It's always a good idea to provide your Roku model number and Roku software version - Settings > System > About - when reporting issues. You didn't say what Roku device you have. The problem is trying to determine what is causing it. ![]() Having said that, the issue you're experiencing is very real. So, it's a small percentage that have the issues. If that many had issues, this board would be flooded 24/7 with reports. If 1% were impacted, that's over a hundred thousand. Before you respond that a lot of people have similar issues, keep in mind there are literally millions of Roku users. Whatever is going on is something that impacts a small percentage of users. ![]() I have posted a suggestion that streaming stick design needs have an IR remote fallback option with an "eye" on a wire to put on top or underneath TV screen, to work around this kind of been a Roku user for over 10 years, and I've never had an issue with the remotes. Try a replacement wireless remote (maybe second hand from eBay, or a new voice remote) and see if the experience is better Or either remote or streamer is defective and not transmitting the link at full power. Not much can be done other than get help in changing WiFi to different channel to see if that helps (might improve WiFi speed as well). If you live in an area with lots of nearby WiFi (or other devices in 2.4Ghz license free band) the remote has to "shout" to make itself heard. The link between remote and streamer is bidirectional and in same frequencies as WiFi, and is on for a lot of the time. Otherwise.the solution is technically difficult and uncertain, inherent in technology used. Many clones available on eBay, or the more expensive learning models from oneforall will have Roku support.Ī second option is to buy the rechargeable voice remote pro. Unless you have a streaming stick, the simplest resolution is to buy a IR remote to use instead.
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